Expert Review

Customer reviews

Lightspeed Review

Top10.com StaffByTop10.com StaffDec. 30, 2019

In a Nutshell

LightSpeed Retail offers the same level of detail and function, but aimed at the retail industry. You can manage your inventory with pre-loaded catalogs and a synced product history both in-store and online. Accounting integration with Quickbooks takes only a few clicks. You can also manage special orders and discounts from your Mac or iPad, and include special touches like branded receipts.

pros

  • Native analytics for products, sales and employee management
  • No setup fees

cons

  • High per-month costs
  • Customer complaints of software glitches

Lightspeed Lightspeed Visit Site

Here’s Why Successful Businesses Choose LightSpeed

“We have been using Lightspeed since it was first introduced. The company has been great to work with and really cares about small businesses. The program keeps evolving and seems to get better and better with every update. I would recommend it to any small business that wants to be as efficient as possible and wants a POS that can grow with them.”

- Ray's Bike Shop

“Lightspeed Restaurant is extremely user-friendly and offers excellent technical and customer support. Lightspeed has a lot of options for formatting the POS, which is an asset to any restaurant.”

- Hive Cafe Solidarity Cooperative

“Lightspeed is like your most important employee. It manages your entire business for you. Now, I can focus on what Exclucity is going to look like in 5 years, in 10 years. I’m 1000% confident that we will continue to expand and continue to grow.”

- Exclucity

Why Go With LightSpeed

Lightspeed is a business management tool for the service industry as well as a powerful POS system. It allows you to create floor plans that match your restaurant seating plan, control system access between your staff members and the ability to create and edit your menu online. You can print your orders anywhere, seamlessly sending information from your front desk to the kitchen. Specific features for different types of business is what sets Lightspeed apart—for example a bar tab integration for clubs, or a bill splitting for cafés and dining.

With Lightspeed Retail, you have several useful features that will help boost your company. Easily manage special orders and work orders to keep up with customers’ needs. You can simplify common tasks with centralized purchasing, low-stock alerts, and by utilizing its all-round inventory managing tools. It really does cater to a wide selection of retail needs.

What’s On Offer

While some platforms cater to only one industry, LightSpeed has very different functionalities for different industries. That means the available features can vary wildly from retail to restaurants, and even to specific verticals within each industry. These include:

  • Multi-tender options
  • Inventory management with extensive customization right down to individual item/piece inventory tracking. You can also bundle items for group item sales and promotions
  • Purchase order management for tracking vendors and PO’s, merchandise management, shipment correction, and event customer/warranty returns
  • Employee management with a basic time clock for employees, employee sales, customizable roles and more
  • CRM functionality to better engage current customers, prevent customer loss, manage customer data, etc.
  • Work order management
  • Multi-store functionality to transfer between locations, and warehouses and kiosk/mobile POS functionality for things like tradeshow events.
  • There are also different integrations available, including QuickBooks, Xero, NimbleSchedule, Booxi, and MailSync or MailChimp.

Additional integrations and add-ons for LightSpeed POS include:

  • Accounting software
  • Loyalty rewards to integrate with CRM-related programs to track and reward customer behaviors
  • Scheduling to keep track of employee hours over the web, including time-off requests and shift trades
  • Ecommerce integration so you can use your own web store to sync data between the platforms
  • Rental management for retailers who rent equipment, like bikes or tools
  • Email marketing to take advantage of platforms like MailChimp for building customer engagement and return purchases

More Reasons to Choose LightSpeed

Lightspeed is technically a cloud-based POS platform with all information stored on Lightspeed services and synced automatically to each device you use. If you’re using Lightspeed Retail, then you can get access on any device through a web browser. Additionally, you have the option of getting a desktop POS kit or an iPad POS kit.

If you’re using Lightspeed Restaurant, you can get access with any device with a web browser. For front end use, you can get access on an iPad, iPhone, or iPod. You can also purchase an iPad POS kit with Lightspeed Restaurant.

In either case, you’ll need the additional hardware for checkout purposes, including a register and printer as well as integration with a barcode scanner for retail establishments. Because it can be run in both formats, Lightspeed sells all the peripheral hardware in bundles if you don’t have it on hand. This includes the choice of the iPad POS kit (drawer, stand, socket scanner, receipt printer—iPad not included) or the Desktop POS kit including the draw, USB scanner, and printer. Like the iPad, you’ll need to source your own computer.

Due to the browser interface you’re not locked into using an Apple desktop product. This gives you more freedom with the environment you’re working in.

Ease of Use

The front end register and the back end management tools are both very easy to use. Like many iPad solutions it’s beautifully designed and involves a very small learning curve to get to grips with. You will be guided through the desktop or iPad software to add inventory and manage payments. There are also a lot of customization options, for inventory, analytics and design. The iPhone app is also easy to use, although you cannot use it to take payments.

Whether you’re working tableside with guests or ringing out a long line of customers during a big promotion, you want your POS to function effortlessly. LightSpeed offers an extremely intuitive design that’s easy to operate both in the front and back end.

Because it’s primarily browser based, the setup and configuration is an easy step-by-step process with a wizard to guide you through setup from start to finish. The management functions are strategically grouped by categories in the back end, making all the most vital information readily available as opposed to be being buried within various menus.

Whether working in the front or in the backend, the buttons are easy to hit with clear and concise direction on functionality and progression through your sales process. It’s nearly impossible to get lost in menus. From product to employee management, customization and utilization of this POS platform is a breeze… and a pleasure to work with. Once you get the hang of it, it feels effortless.

What’s Unique About LightSpeed?

LightSpeed comes loaded with hundreds of pre-set printable reports that you can customize any way you like based on the date. Reporting is critical to running a business and LightSpeed definitely delivers. The platform allows you to view profits by total revenue or margin, track effectiveness of promotions, schedule and task employees, run end-of-day, and much more. The advanced reporting features of LightSpeed include a variety of responsive widgets so you can create a visual dashboard of the most critical elements for running your business. Also, any report can be exported to an Excel spreadsheet.

Beyond the advanced reporting, it also offers features for selling services alongside physical products. That extends the use of LightSpeed beyond just retail to include any service-based setting, like oil-change shops or any other business with service and repair orders.

Don’t think that the software is limited to just retail or service—LightSpeed also offers customized POS software fit for the restaurant industry as well.

Customer Support

LightSpeed boasts 24/7 support through its toll free phone number and contact form, as well as a live chat feature. The staff are friendly and knowledgeable and you will receive setup help completely free of charge, as well as free updates with as much support as you need to learn any new functionality. With secure backup on the cloud, you’re never at risk of losing customer data or important inventory information.

Pricing (Software and Hardware)

LightSpeed
Small
Medium
Large
Retail
$99/month
$169/month
$289/month
Restaurant
$69
$129
$198
Restaurant
$59
$99(advanced)
$199(professional)
Onsite POS
$99
$169
$289

Contract Terms

LightSpeed has a 14-day free trial so you can try out the POS before you commit, making sure it’s the right solution for you, and then you’ll be offered a long term contract to get the lowest prices on a monthly basis. The standard term is 14 months. For hardware, LightSpeed guarantees a 30-day warranty of its own, which then transfers over to a manufacturer’s warranty.

Bottom Line

LightSpeed wins on features, with dedicated systems for retail and restaurant, as well as specialized options for subcategories within the restaurant industry, such as cafés or bars. You can choose your own powerful integrations from over 250 partners and buy all-in-one hardware solutions directly.

If you need to balance an efficient and intuitive interface with high functionality for front and back of house, then LightSpeed is a great choice. Just be mindful that functionality may change or be limited by the type of business—a representative will get you set up with what makes the most sense for you. If you’re a small business or startup this likely isn’t the right choice due to the high cost.

Lightspeed Lightspeed Visit Site

About LightSpeed

LightSpeed is a POS software provider based in Montreal, Canada. It was founded in 2005 with an aim to help local businesses recreate the convenience of an online shopping experience in a brick and mortar location.

Physical Address

700 St-Antoine Est, Suite 300,

Montreal, Quebec, Canada, H2Y1A6

711 Capitol Way South, Suite 705,

Olympia, Washington, United States, 98501


Top10.com StaffByTop10.com StaffJan. 21, 2020
Our editorial staff is comprised of writers who have extensive knowledge in the arena of POS systems. We specialize in simplifying the process of choosing the right POS system for you.

Lightspeed customer reviews

Based on 31 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top reviews

L***y, NY
11 days ago

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I have never had any concerns or issues with any of our payments or acquiring information about anything.

J****n, CO
a month ago

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Love the features and services as they are helpful for me and I would love to upgrade my subscription soon

D***a, GA
a month ago

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Lightspeed is a good company to use which will save you time and errors in the long run but they are hard to get a hold of

P****e, AZ
2 months ago

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This has been one of the most consistently fast and versatile POS systems. It reaches all aspects of my needs.

L**i, MA
2 months ago

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Lightspeed offers an excellent product for all our needs. It's reliable and easy to use.

D*****h, IL
3 months ago

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Lightspeed does what it says it will do. There are no bells or whistles. The service is reliable and adequate.

J**e, ID
17 days ago

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Lightspeed is the easiest POS system I have ever tried I love them. It makes my business simple

S**m, CA
4 months ago

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Lightspeed is another program which makes running a business simple. Easy understanding, menus and options makes my job easier.

M***, NH
15 days ago

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It's a popular company and it is easy to understand it is self explanatory I have personally never had a problem with them

J***n, MD
2 months ago

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It does what you ask them to do, nothing more nothing less. If you pay for a basic service do not expect premium service.

C***n, PA
17 days ago

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Haven't had any problems with this site and never have had to contact customer support for anything

T****e, KY
a month ago

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It has been a while since I've used Lightspeed but there was nothing superior. It was a good software but I wouldn't say best. I had no complaints with it.

M***W, TX
3 months ago

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Extremely low latency. Highly competitive commission rates. Free demo account for strategy building.

C***C, CA
2 months ago

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Lightspeed's software is efficient for my small business and helps run every aspect including inventory, customer relationships, payment processing and billing. Is a bit expensive to use.

C*****l, NY
11 days ago

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They are indeed fast and quick to the point where they get things done. I believe they are as good as what you pay for.

B***C, MS
a month ago

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Lightspeed service at a fast rate is what you get with this unique brand. They are capable of taking you to the next level.

A*n, OH
2 months ago

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It was hard to understand at first but they helped me along the way friendly employees very helpful

P**l, WA
a month ago

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Dropped connections are a problem, in areas where WIFI connection is strong for other devices.

M**k, IL
2 months ago

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Lightspeed is very catchy name and excellent service in general

M*****a, NC
20 days ago

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I use Lightspeed for several different things in my business. They have made it possible for me to now accept credit and debit cards as a payment option. This was quite helpful in growing my business into what it is today.

P**e, NY
2 months ago

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Hard to say. Overall the features and service are comparable to competitors, but they don't stand out.

J*e, CA
2 months ago

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Simple and cost effective solution for small businesses. Full suite of management tools to track activity, inventory, etc.

B***T, TX
3 months ago

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Pro: Easy to use, intuitive. Complete system to get the job done. Con: system can freeze on the POS computer and have to be rebooted too often.

F**d, NY
17 days ago

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Will probably use a different company in the future. It didn't meet many of my requirements.

C*t, MA
15 days ago

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Getting in touch with them can be difficult. Their searches are lacking.

R**o, AZ
3 months ago

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It is built for a company like ours ad treats us like family when the gong gets tough. I would use them again.

C******e, CA
11 days ago

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Lightspeed is more for someone who has experience with the software. Difficult to find help for the software

A*****y, MN
a month ago

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It's very average and not at all that great. It's nothing special but it gets the job done.

A**a, NY
2 months ago

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The dashboard is easy to use but it is almost too easy and does not necessarily make it was to do anything I want it to..

M*****e, FL
2 months ago

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Competitive commission rates, quick order entry, low latency, very customizable are the plus points I have experienced with this brand.

R**n, TX
2 months ago

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Better than other call service or types of POS services. Really helps you run a business

Lightspeed